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In the past, when your customers were looking for a product or service, their easiest option would be to pull out the Yellow Pages to search for a store or company in their area that provided the product or service they were in need of. Sometimes this supplied a name and phone number. Sometimes, an address. On more rare occasions, a picture advertisement with a list of services or products.
With the Internet today, that same customer can go to a search engine or index and be presented with a list of businesses that fit their needs, with links to their web pages. Those web pages are loaded with product pictures and price lists, maps and phone numbers, and even online Shopping Cart system which allows the customer to order products and services--all without ever having to leave the house or office.
Perhaps you have a "service" oriented practice such as a salon that's already doing well and you're wondering why you should burden yourself with the added expense of a Web site. Simply put, not having a web site will soon be like not having a listing in your local Yellow Pages. In the Web world, this is referred to as a "corporate presence." Even if your best business comes by word-of-mouth, your potential customers may want to check you out. A well-designed, professional web site can give you added visibility and credibility. Especially if you provide a public service and your goal is to get information to a large number of people almost instantaneously. Additionally, the cost of maintaining a Web site is probably the best cost effective advertising you'll ever do.
The Internet is one of the first places a person who has access to a computer will go to get information. As one source put it, "the Internet 'IS' information." Whether it's information on nails, beauty or a specific product or service, the World Wide Web is *the* place your customers look to for information.
There are many reasons to have a website here are some more:
To Use Email
Most people get connected to be able to send and receive Email. With email you can send an electronic notes or letters to anyone at anytime and get a reply within a short time frame the same day. Sending an email takes only seconds.
You can send the same email letter to 100s of customers free at anytime. You can send image, software programmes, sound files, photographs and even video files with the email at the same speed.
To Generate Awareness
The next most important reason is probably that a website of your own will promote your organisation 24 hours every day, seven days each week, and to the whole world. Nothing else offers this flexibility. If your business relies on the acquisition or distribution of information, you can't afford not to be online.
Your customers can have a service list or retail price list, appointment schedule at any time, just by looking up the relevant page on your website. Just imagine, one price list alteration and the whole world can see it, instantly. No reprinting costs and distribution of expensive catalogues.
To Do Business Online
Direct sales over the web are also possible via credit card purchases. Alternatively, one of your website pages can be structured as an order form for the customer to print out at home and send back with a cheque or their credit card number added or you can set up a ecommerce store or just a simple shopping cart. You may like to sell retail or gift vouchers.
To Improve Communication
Keep in regular contact with your client, newsletters, appointment reminders etc. Some of the larger businesses use a website to keep employees such as sales representatives around the country, or even around the world in touch with head office.
To Receive Information
With a simple form you can collect information from protential clients that you then can market to, very offen these clients become buyers for book appointments with you. You might also want to get connected so that you can receive information from the Internet. Using a Web browser programme, finding new suppliers, comparing prices, and getting product specifications are all quite easy.
To Improve Competitive Advantage
One of the reasons that small businesses go online is that a well designed website for even a one man business can have just the same presence on the web as a multi-national corporation. Communication, marketing and printing costs are lower too. Larger businesses see it as a way to reinforce not only their brand (which is becoming increasingly important), but also as a way to reinforce an image of leadership and potential. All businesses see it as the key to keeping ahead of the competition. There are other reasons, too numerous to go into here. Don't think the web is not for you, it is the future. It will change society, it will change our entertainment, and the way we do business.
Why do I need a website??
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